The Link UK Returns Policy?

Hey, my pay as you go mobile phone has recently stopped working, i have lost my reciept but have the original packaging and the barcode is still on the box, will i be able to return the phone and exchange it for another one? or store credit or repair? also when i purchased the phone they took my details, and put them onto a computer im not sure why but will i be able to use this as my proof of purchase? Many thanks in advance! :D (Y)

The Link UK Returns Policy?

Taken from TheLink website:

%26quot;If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a prompt repair, exchange or refund. We will always offer you the choice of an exchange or refund wherever possible if the fault occurs within 28 days of delivery (please note, we are only able to offer refunds on Pay monthly mobile phones within 14 days of delivery due to the service providers airtime terms %26amp; conditions).

To qualify for a refund or exchange the product must be:

in otherwise 閳ユ竵s new閳?condition; and

complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging).

For contract mobile phones, we can only offer a refund within 14 days of delivery. After 14 days and up to 28 days, we will offer an exchange of the faulty product.

Please return the product to one of our stores or phone Aftersales on 0870 333 1222 (9am to 6pm Monday to Friday). If a fault occurs while you are abroad, please contact us after you return to the UK. This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items (e.g. non-reachargeable batteries) the guarantee period is three months from delivery.

If any refund due to a fault or other defect will include a refund of the applicable delivery charge. We will also pay for our costs of collecting goods for replacement or refund if they are not taken into a store. Replacement goods are sent by standard delivery only - premium services are not available.%26quot;

By law a receipt is not essential as long as it can be proven in some way that the item was purchased from TheLink. Their own records may be able to do this. However, if you can, try to find your own evidence such as a credit card or bank statement showing the payment to TheLink, though do not bother if this is going to delay you taking the phone back to the shop.